Return Policy

Last updated: 1/9/2024

What is our return policy? Our return policy describes the process for returning products purchased from our 3D printing store. This policy covers aspects such as return deadlines, product conditions, refunds, and more.

How do we manage returns? We manage returns of our 3D printing products as follows:

• • Return request: We accept and process your request.
  • Product evaluation: We verify the condition of the returned product.
  • Refund or exchange: According to your preference and the product’s condition.
  • Cost management: We determine who covers the return shipping costs.

Details of our return policy

• • Return period: 14 calendar days from the receipt of the product.
  • Product conditions: Must be unused, in its original packaging, and in perfect condition.
  • Customized products: Returns of customized products are not accepted, except for manufacturing defects.
  • Refunds: Will be processed within 5-10 business days after receiving and verifying the returned product.
  • Exchanges: Subject to the availability of the desired product.
  • Shipping costs: Return shipping costs are borne by the customer, except in the case of defective products.
  • Defective products: Contact us within 48 hours of receipt.

Return process To initiate a return:

• • Contact our customer service.
  • Provide the order number and reason for the return.
  • You will receive instructions on how to send the product.
  • Once received and verified, we will process the refund or exchange.

Your acceptance By making a purchase on our website, you accept our return policy.

More information For more information about our returns, you can contact us at 3dhubcentral@gmail.com.

Changes to our return policy Any changes we may make to our return policy in the future will be posted on this page and, where appropriate, notified to you by email.

This policy complies with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, as well as Directive 2011/83/EU of the European Parliament and of the Council of October 25, 2011, on consumer rights.